At Harness Craft, every piece is handcrafted with care, precision, and dedication. Your satisfaction matters to us, and we want you to feel confident with every purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
You may request a return under the following conditions:
- Items can be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original condition.
- All tags, packaging, and accessories must be intact.
- Custom-made, personalized, or specially crafted items cannot be returned unless they arrive damaged or defective.
- Any item showing signs of use, alteration, or wear will not be accepted.
How to Initiate a Return
To begin your return process:
Email us at:
📧 support@harnesscraft.com
- Include your order number, full name, and the reason for return.
- Our team will review your request and provide return instructions.
- Ship the product back to our return address:
Harness Craft
P.O Khas, Dhado Basra,
Tehsil Daska, District Sialkot,
51010, Pakistan
Refund Process
- Once your returned item is received, our team will inspect it.
- Approved returns will be refunded to your original payment method.
- Please allow 5–10 business days for processing after inspection.
- Shipping costs are non-refundable unless the item was defective or an error occurred on our side.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Gift cards
- Items purchased during final sale or clearance
- Products damaged through misuse or improper care
Exchanges
If you need to exchange an item for a different size or product, please contact us at support@harnesscraft.com and our support team will guide you through the process.
Questions? We’re Here to Help
Your satisfaction is our priority.
If you have any questions regarding returns, refunds, or exchanges, reach out anytime: