At Harness Craft, we want you to be satisfied with your purchase. If a refund is needed, please review the policy below.

Refund Eligibility

You may request a refund if:

  • The item is returned within 30 days of delivery.
  • The product is unused, unworn, and in original condition.
  • Tags, packaging, and accessories are intact.
  • Custom or personalized items are not eligible unless defective.

How to Request a Refund

Email us at support@harnesscraft.com with:

  • Your order number
  • Your name
  • The reason for refund

Our team will respond with instructions.

Refund Process

  • Once we receive and inspect the returned item, your refund will be processed.
  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear.
  • Shipping fees are non-refundable, unless the item was defective or we made an error.

Non-Refundable Items

  • Custom or personalized items
  • Gift cards
  • Clearance or final-sale items

Need Help?

For any questions regarding refunds, contact us at:

📧 support@harnesscraft.com